Master Planner Portal
April 18, 2020
Objective
This objective of this project was to solve the constant stream of emails that were received to request for the installation of fixtures and equipments in Singtel Exchanges and Datacenters.
Goal
The goal of this project was to streamline the process of having people request for the installation of fixtures and equipments in a single platform. The conventional way that people were requesting for the installation fo fixtures and equipments was by filling up an excel sheet with their specifications required followed by sending it through a series of people for approval first before it arrives at the Planner for action to be taken. With this process in mind, it is exceptionally hard to keep track of the progress and time consuming on the other hand.
Features
Service Level Agreement
Track the progress of the request itself so as to allow contractors and requestors to meet the desired timeline
Email Notifications
Emails are pushed out to the respective contractors and requestors during a change in status of a request
Photo Verification
Uploaded photo will be used to verify the quality of the installation itself
Dashboard
Used to track the list of requests
Weekly Reports
Automatically generate report for the progress of work and updates
Analytics
Various metrics to monitor the system itself
Process
Personal Information
Users are to provide their name, email, department and the purpose of installation
Technical Specifications
Number of racks required
Request Summary
Users can enter their Request ID to check on the status of the request itself
View Request
Planners are able to view and delete any request that is invalid
Review
The team have developed the online portal for space/power assignment. This portal helps to remove manual tracking and enable requests to be monitored with SLA built-in. The development have resulted in cost saving of at least $20K.